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This page sets out the legal terms that govern your use of 22jilicom, including how your account is managed, how transactions are recorded, and what applies based on your location. Availability depends on local law and eligible regions.
When you open an account with us, you enter into an agreement that is governed by the terms published on this page and in your account dashboard. These terms define what you can do, what we are responsible for, and where the limits of our service lie. Access to 22jilicom depends on whether your location falls within an eligible region under local law — we do not override local regulations, and we do not make eligibility claims beyond what the law in your area permits. Your transaction history — whether through Maya, GrabPay or PESONet — is stored against your account and is available for you to review directly after login. We retain transaction records according to the retention schedule described in the trust section below. If a payment record appears incorrect, the correction path starts with account support, not a third-party dispute route. Our terms apply to account activity, game access and wallet transactions. They do not extend to third-party services you reach from links on this platform. Where a section of these terms conflicts with local law, local law prevails. We update terms when our service changes; the current version is always shown on this page.
Transactions processed through Maya are logged in your account wallet and are covered by the record-keeping terms on this page.
GrabPay activity appears in your account transaction history and falls within the same retention and correction terms as other payment rails.
PESONet transfers are recorded under your account ID. Raise any discrepancy through the support path listed in the contact section below.
Not every interaction on this platform falls under the same set of rules. These four areas define what sits inside and outside the scope of this legal policy so you can identify where to go when a question arises.
Login, registration, account suspension and re-activation are all governed by these terms. Any access restriction applied to your account will reference the specific clause it is based on.
Deposits and withdrawals through Maya, GrabPay and PESONet are within scope. The record of each transaction is yours to review in the account dashboard after login.
Game titles, studio content and promotional displays on this platform are published under our content policy. Studio content — from Habanero, Pragmatic Play, Spadegaming and others we carry — is governed by those studios' own terms separately.
External links, payment provider portals and e-wallet apps you reach from this platform are outside our legal scope. We are not responsible for terms or practices on those external services.
These terms are not one-directional. You have concrete actions available to you at any point. Want to check what data we hold against your account? Log in and go to the account settings page — your profile details, wallet history and linked payment methods are shown there. If something is wrong, you can correct it. Account name mismatches and contact detail errors can be updated directly from account settings; anything that requires identity re-verification will prompt you through the steps shown on that page. Have a question that the dashboard does not answer? Raise it through the support channels listed in the contact section below. We will respond by reference to the specific policy clause rather than a generic reply. If you want to close your account, that request is handled through account support — we do not require a reason, but we do confirm the action before any data retention clock starts. Every right listed here is exercised through your account or through support, with no third-party intermediary required.
Transaction and account records are visible in your dashboard after login. Maya, GrabPay and PESONet transactions each carry a reference you can cross-check against your e-wallet history.
Update contact details and wallet associations from account settings. Identity-linked fields will prompt the verification steps shown on that page — follow those exactly.
Send your question through the support paths in the contact section. Reference the specific section of this page you are asking about so we can reply with the right clause.
Account closure requests are accepted through support. We confirm the request before processing and will tell you how long records are retained once closure is complete.
For any question that relates directly to the terms on this page — account access rights, transaction record disputes or policy amendments — use the channels below. General account help is handled at the same contact points; just specify that your question is about a legal or policy matter so it reaches the right team.
Start a chat from any page on the platform. State your account ID and the specific term or transaction you are asking about. Available during platform operating hours.
Send policy questions to our support email address shown in your account dashboard under the help section. Include your account ID and the transaction reference if your question involves a payment record.
The quickest path for record checks: log in, go to your account history, and locate the transaction or setting in question. Many policy questions resolve here without needing to contact support.
How we handle the information connected to your account is part of the legal commitment this page makes. Here are the four areas that matter most to your account and how we approach each one.
Account data — your profile, wallet balances and transaction history — is stored securely and used only for account operation. We do not sell or share your data with third parties outside of what is required to process your Maya, GrabPay or PESONet transactions.
We use session cookies to keep you logged in and to remember lobby preferences. Analytics cookies help us understand how the platform is used. You can manage cookie settings in your browser; disabling them may affect login persistence and lobby navigation.
Your account is protected by login credentials you set. We recommend using a unique password not shared with your e-wallet accounts. If you suspect unauthorised access, change your password immediately and contact support through the chat or email path above.
We retain account records for the period required by applicable rules in your eligible region. Once an account is closed, we will confirm the retention period before processing. Requests to review what we hold can be sent through email support.
These are the questions we receive most often about this policy page. If yours is not listed, reach us through the support contact paths above and reference the relevant section of this page.
Access to 22jilicom depends on whether your location falls within an eligible region under local law. If access is available where you are, this policy governs your account. We do not override local regulations and do not claim eligibility beyond what local law allows.
All transaction records are in your account dashboard after login. Each entry shows the payment method, reference number and status. You can cross-check these against your Maya, GrabPay or PESONet app history using the reference shown on each line.
Start with your account dashboard — locate the transaction, note the reference number, and then contact support through live chat or email. Include the reference and the amount in question. We will check it against our records and respond with the relevant policy clause.
Log in and go to account settings. Contact details and wallet associations can be updated there directly. If a field requires identity re-verification, the page will prompt you through the steps needed — follow those instructions as shown.
Retention periods follow the applicable rules in your eligible region. When you request account closure through support, we will confirm the specific retention period before completing the action. You can also request a summary of what we hold via email support.
Send it to the support email address shown in your account dashboard under the help section. State clearly that your question is a policy matter and reference the specific section of this page. This routes it to the right team for a clause-specific response.