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This policy explains exactly what data 22jilicom collects when you open an account, how that data is stored, and what choices you have over it. Access to this platform depends on local law and is available only where permitted in eligible regions.
When you open an account with us, we collect the information needed to verify your identity and process your transactions. This includes your registered name, contact details, and the payment methods linked to your account — such as Maya, GrabPay, or PESONet. We collect this data to fulfill account functions, maintain transaction records you can trace, and respond to your support requests. We do not sell your personal data to third parties for their own marketing purposes. Data shared with payment processors — including Maya, GrabPay, and PESONet — is limited strictly to what those processors need to complete a transaction you initiated. Each processor operates under its own privacy terms, and we encourage you to review those separately. Data retention follows the period required to maintain an accurate account history and comply with applicable legal obligations in the jurisdictions where this service is available. Where local law permits you to request deletion or correction of records, the process for doing so is described in the Rights section below. This policy applies to the 22jilicom platform as accessed through 22jilicom and covers data collected from account registration forward.
Not every element of your experience on this platform is covered by a single policy. Understanding the boundaries helps you know where to direct questions and what each part of the service is responsible for.
Login activity, device session records and account wallet actions on 22jilicom fall fully within this policy. We hold these records and you can request access to them through the support route described below.
When you move funds via Maya, GrabPay or PESONet, your transaction record lives in your account history. The payment processor side of that transaction is governed by the processor's own privacy terms, not ours.
Game content from studios such as Pragmatic Play, Habanero or Spadegaming is delivered through those studios' platforms. We do not control data those engines collect independently during gameplay sessions.
Any external link you follow from our pages leads to a separate service with its own data practices. We have no visibility into or control over data collected outside 22jilicom after you navigate away.
Your account dashboard is the first place to look. After you log in, the profile and settings sections show the personal details we hold on your account — name, contact information and linked payment methods. If anything is outdated or incorrect, you can submit a correction request directly through our support channel and we will update the record once identity is confirmed. For transaction records tied to Maya, GrabPay or PESONet payments, your account history tab shows each transaction with its date and status. If you believe a record is inaccurate, include the transaction reference when you contact support so we can locate it quickly. Where local law gives you the right to request a full data summary or account deletion, you may raise that request in writing through the contact path in the Support section below. We aim to acknowledge such requests within a reasonable period and will follow the steps required by applicable law.
Log in and open your account profile to see the personal details and payment history we currently hold. The information shown there reflects our live records for your account.
If a name, contact detail or linked payment method is wrong, contact support with the correction and proof of identity. We update records once verification is complete.
For questions about what data we hold, how long we keep it, or who it has been shared with, reach out via the support email listed in the Support section and we will respond with specific account-level information.
Where local law permits deletion or restriction of your data, submit the request in writing. We will confirm receipt and follow the steps required under applicable law for your eligible region.
If you have a question about how we handle your data or want to act on any of the rights described above, the following channels connect you directly to the team that handles account and privacy matters. Include your registered account email and, where relevant, a transaction reference so we can locate your records without delay.
Send your privacy or data question to our support address listed on the Contact page. Include your account email and the nature of your request so it reaches the right team.
Many details — linked payment methods, session history, profile data — are visible and editable directly after login. Check your dashboard before raising a support request; the answer may already be there.
For urgent questions about a specific transaction record from Maya, GrabPay or PESONet, live chat is available from within your logged-in account. Have your transaction reference ready to speed up the response.
Our approach to data handling is built around keeping your account records accurate and accessible to you without unnecessary exposure to third parties. We use cookies on 22jilicom to maintain your session state, remember login preferences and understand how pages are used in aggregate — not to track individual browsing outside our site. You can manage cookie preferences through your browser settings at any time.
Account records, including transaction history for Maya, GrabPay and PESONet payments, are stored on secured infrastructure. Retention periods follow what is needed for account operation and applicable legal obligations in regions where the service is permitted.
We use session cookies to keep you logged in and analytics cookies to see which parts of the platform are used most. No cookies are used to build advertising profiles or share data with ad networks outside the platform.
Access to your personal data within the platform is protected by account authentication. We do not expose account details through unauthenticated routes. If you suspect unauthorised access, change your password immediately and contact support.
When we update this policy, the revised version is published at this URL with the effective date noted at the top. Continuing to use the account after a policy change means you have seen the updated terms — check this page if you want to confirm the current version.
These are the questions we hear most often about how your data is handled, what we keep and how to act on your rights.
We collect the details you enter at registration — name, contact information and the payment method you link, such as Maya, GrabPay or PESONet. Login activity and session records are also kept as part of normal account operation.
Yes. Log in and open your account profile and transaction history. These sections show the personal details and payment records we currently hold. For a more complete data summary, contact support with your registered account email.
We share data with payment processors — Maya, GrabPay, PESONet — only to the extent needed to complete transactions you initiate. We do not sell your data to third parties for their own marketing or advertising purposes.
Contact support via email or live chat with the correction you need and a form of identity confirmation. We will update your account record once verification is complete. Simple contact details can often be updated directly in your account profile after login.
Retention follows what is needed to maintain accurate account history and meet legal obligations in eligible regions. Where local law gives you the right to request earlier deletion, you can raise that request in writing through support and we will follow the required steps.
Change your password immediately from the account settings page, then contact support to flag the issue. Include the date and any transaction references you do not recognise so the team can review your account history and take the appropriate action.