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Before you access the lobby, place a bet or move funds through Maya, GrabPay or GCash, these Terms & Conditions set out the rules that apply to your account and your use of this platform. Read them carefully — they define what we can do for you and what you agree to do in return.
These Terms & Conditions govern every interaction you have with 22jilicom — from opening your account to loading funds via GCash, executing a Maya transfer, or completing a GrabPay payment. They do not replace any applicable local law; where local law in the Philippines or your eligible region sets a higher standard, that standard applies. Access to this platform is conditional on eligibility under local law. We do not offer services where local law prohibits them, and eligibility is your responsibility to confirm before registering. By completing your account registration, you confirm that you have read and understood these terms. If any clause is unclear, you can raise a question through our support channel before you proceed — we would rather you ask than assume. These terms may be updated when policy or law requires it. The version that is live at the time of your session is the version that applies. We will not apply a retroactive change to a transaction you have already completed. Wallet transactions — whether processed through Maya, GCash or GrabPay — are subject to the specific rules shown at the point of transaction in your account wallet screen.
Maya wallet transactions are subject to the limits and verification steps shown in your account at the time of the transaction.
GCash deposits and withdrawals follow the instructions and limits displayed during the transaction flow in your account wallet screen.
GrabPay payments are processed according to the terms visible at the payment step — check your account wallet for the current state.
PESONet transfers, where available, follow bank-side processing rules shown at the point of transfer inside your account dashboard.
Not every action connected to this platform is governed by the same clause. This section draws a clear line between what these Terms & Conditions cover directly and what falls under a separate framework — so you know exactly where to look when a question comes up.
Creating, verifying and maintaining your account — including login credentials, identity verification steps and account suspension — is fully within scope. Rules for these actions are set by us and shown in the account settings area.
Deposits and withdrawals made through GCash, Maya or GrabPay are within scope for platform conduct. The e-wallet provider's own terms also apply to the payment leg of each transaction, independent of this policy.
Game titles, promotional content, odds displays and lobby pages are all within scope. We control what is shown and how it is presented. Any content error should be reported to support — we correct confirmed errors.
Game studios such as Habanero, Pragmatic Play, Spadegaming, JDB and PlayStar supply game content under their own technical and content terms. We carry their titles in our lobby, but their game engine and RNG behaviour fall outside the scope of this policy.
This policy is not one-directional. You have concrete actions available to you at any point in your account lifecycle. You can review your transaction history at any time — the record of every GCash deposit, Maya transfer or GrabPay payment is stored in your account dashboard after login and is available for you to check without contacting support first. If your account details are incorrect, you can update most information directly in account settings; for changes that require identity verification, the process and required documents are described in the verification section of your dashboard. Should you believe a transaction was processed in error, you can raise a dispute through our support channel — include the transaction reference shown in your wallet history. We respond to policy questions and account concerns through the contact paths listed in the support section below. Every question is logged and tracked so nothing gets lost.
Your full transaction history — deposits, withdrawals, game rounds — is accessible in the account dashboard after login. No request to support is needed to view your own records.
Personal details can be updated in account settings. Identity-linked fields require a verification step; the required documents and process are described on the verification page inside your account.
If a clause in these terms is unclear, contact us before taking the action in question. We log every query and respond with a specific answer, not a generic reply.
For disputed transactions or account access issues, use the support channel shown below. Include the transaction reference from your wallet history to speed up the review.
For any question about these Terms & Conditions — a clause you want clarified, an account action you are unsure about, or a transaction record that needs review — these are the contact routes available to you. Each path is staffed; choose the one that fits your situation.
Open the chat widget from any page while logged in. Suitable for account questions, policy clarifications and transaction reference lookups. Response is direct and the conversation is saved to your account.
Use the support email shown in the Contact section of your account dashboard. Email is the right path for formal policy disputes or when you need to attach a screenshot of a transaction record.
Many policy-related actions — reviewing transaction history, checking wallet limits, reading the current terms version — can be completed directly inside your dashboard without contacting us at all.
Our approach to the information connected to your account is straightforward: we collect what is needed to run your account, process your wallet transactions and keep the platform secure. Nothing more. Here is how each area works.
Account and transaction data is retained for as long as your account is active and for a period after closure as required by applicable law. The retention schedule is not shortened on request, but you can ask what data we hold by contacting support with your account reference.
We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. No advertising tracking cookies are placed without disclosure. You can review and manage cookie settings through your browser without affecting your account.
Your account password and verification details are your responsibility to keep private. We will never ask for your full password through chat or email. If you suspect unauthorised access, change your password immediately via account settings and notify support.
To request a correction to your account data or to ask a question about how your information is handled, contact support by email with your account reference. We respond with a specific answer to the specific request — not a form reply.
If your question is not answered here, the support routes in the section above are open to you. These answers cover what we hear most often from members reviewing this policy.
They take effect the moment you complete account registration. Using the platform — browsing the lobby, loading your wallet via GCash or Maya, or placing a bet — confirms that you have read and agreed to the current version of these terms.
Updates are published on this page and the effective date is noted at the top of the document. We also surface a notice in your account dashboard when a material change has been made. The version active during your session is the one that applies to that session.
Our terms govern how your wallet interacts with your 22jilicom account — transaction limits shown in your dashboard, conduct rules and dispute processes. The e-wallet provider's own terms govern the payment leg on their side. Both sets of terms apply to a single transaction.
Access is available where local law in the Philippines permits it. Eligibility is your responsibility to confirm. We do not make region-specific access claims beyond what local law allows, and we do not override regional restrictions.
Locate the transaction reference in your wallet history inside the account dashboard. Then contact support via live chat or email, include that reference, and describe the issue. We log every dispute and respond with a specific finding — not a generic reply.
Our terms cover how those game titles are made available in our lobby and the conduct rules that apply when you play them. The game engine, RNG and RTP disclosures for studios like Habanero, Pragmatic Play, Spadegaming, JDB and PlayStar fall under each studio's own technical terms.